Refund Policy
Thank you for shopping at ikomart!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund:
- The item must be unused, unopened, and in the same condition as you received it.
- The item must be returned within 30 days from the date of delivery.
- The refund applies only to the product value; shipping costs are non-refundable, unless the return is due to an error on our part.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Opened or used products, unless defective or damaged upon arrival
3. How to Request a Refund
To request a refund:
- Please contact us at [email protected] with your order number and the reason for the refund request.
- If your request is approved, we will send you instructions on how to return the product.
- For defective or damaged items, please provide photos of the damage when requesting a refund.
4. Return Process
- Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
- The product must be returned in its original packaging with all tags and accessories intact.
- You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged item).
5. Refund Processing Time
- Once your return is approved, we will process your refund to the original payment method.
- The refund may take 5-7 business days to appear on your statement, depending on your payment provider.
6. Exchanges
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.
- Exchange requests will be handled in the same way as returns, subject to product availability.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or credit card statement again.
- Contact your payment provider as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
8. Cancellations
- Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately.
- Once an order is shipped, it cannot be canceled and will follow the standard return process.
9. Contact Us
If you have any questions or need assistance with your refund request, please reach out to us:
- Email: [email protected]
- Phone: [Insert phone number]
- Hours: Monday to Friday, 9:00 AM – 6:00 PM
Thank you for choosing ikomart!
We strive to ensure a smooth shopping experience and are here to help with any concerns.
